1. Agreement to these terms

These Terms and Conditions apply to every service and website interaction you have with Princeton IT Services, Inc. (“Princeton IT Services”, “we”, “us”). By requesting a quote, signing a proposal or statement of work, paying an invoice, or using princetonits.com, you (“Client”, “you”) agree to these terms.

If you have signed a master services agreement or statement of work with us, that signed document takes priority wherever it conflicts with these terms.

Text-message communications are covered separately in our SMS Messaging Terms & Conditions. These terms do not replace them.

2. Services covered

Princeton IT Services provides technology consulting and managed services, including:

• Cloud solutions and migrations (AWS, Microsoft Azure, Google Cloud, Oracle Cloud)
• Managed data services, database management and remote DBA support
• Application software development
• Managed IT services (MSP) and technical support
• Technology consulting and professional services

The exact scope of any engagement is set out in the proposal, quote or statement of work we issue to you.

3. Proposals and statements of work

A proposal or quote is valid for 30 days unless it states otherwise. An engagement begins when you accept it in writing and we confirm the start date.

Each statement of work describes the services, deliverables, timeline, assumptions and fees. Work outside that scope is a change request. We will quote it and start it only after you approve it in writing.

4. Fees and payment

• Fees are stated in US dollars and exclude applicable taxes unless noted.
• Unless your statement of work says otherwise, invoices are due within 30 days of the invoice date.
• Recurring managed services are billed in advance, monthly or as agreed.
• Time-and-materials work is billed on timesheets or logged hours at the agreed rates.
• Late balances may carry interest at the lesser of 1.5% per month or the maximum rate allowed by law. We may pause services on accounts that remain unpaid after written notice.
• Approved travel and third-party costs, such as cloud consumption and licenses, are billed at cost unless agreed otherwise.

Please raise any invoice dispute in writing within 15 days of the invoice date, and pay the undisputed portion on time.

5. Client responsibilities

To deliver on schedule, we need you to:

• Provide timely access to systems, environments, documentation and decision-makers.
• Give us accurate information and tell us promptly about changes that affect the work.
• Keep current backups of your data unless backup is part of your agreed services.
• Hold the licenses, rights and permissions needed for any software, data or systems you ask us to work on.

Delays caused by missing access or late approvals may change timelines and fees.

6. Data, security and confidentiality

We treat your non-public business and technical information as confidential, use it only to deliver the services, and share it only with personnel and subcontractors who need it and are bound to similar duties. This does not apply to information that is public, already known to us, or required to be disclosed by law.

We use reasonable administrative, technical and physical safeguards. No system is completely secure, and we cannot guarantee against every threat. You remain responsible for the security of systems and credentials you control. Tell us promptly if you suspect unauthorized access.

If your work involves regulated data (for example health or financial data), we will agree any additional data-processing terms in writing before we handle it. Our Privacy Policy explains how we handle personal information.

7. Intellectual property

You keep ownership of your data and pre-existing materials. We keep ownership of our tools, methods, templates, code libraries and know-how, including anything developed before or independently of your engagement.

Custom deliverables created specifically for you and paid for in full are yours to use for your internal business purposes, unless your statement of work says otherwise. We grant you a non-exclusive license to any of our pre-existing materials embedded in them. Third-party and open-source components stay under their own licenses.

8. Warranties and disclaimers

We will perform services in a professional manner consistent with industry standards. If a deliverable does not meet the agreed specifications, notify us in writing within 30 days of delivery and we will correct it at no extra charge.

Except as stated here, services are provided “as is.” To the fullest extent allowed by law, we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted or error-free operation of systems or third-party services.

9. Limitation of liability

To the fullest extent allowed by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if advised of the possibility.

Our total liability arising from an engagement is limited to the fees you paid us for the services giving rise to the claim in the 12 months before the event. These limits do not apply to liability that cannot be limited by law, such as fraud or willful misconduct.

10. Indemnification

You agree to defend and indemnify us against third-party claims arising from your data, your instructions, or your use of the deliverables in violation of law or of these terms. We will defend and indemnify you against third-party claims that a deliverable we created, used as permitted, infringes that party’s intellectual property rights. The indemnified party must give prompt notice and reasonable cooperation.

11. Term and termination

• Ongoing services continue for the term in your agreement and renew as stated there.
• Either party may terminate for convenience with 30 days’ written notice, unless your agreement sets a minimum term.
• Either party may terminate immediately if the other materially breaches these terms and does not fix the breach within 15 days of written notice.
• On termination you pay for work performed up to the termination date. We will return or delete your data on request, subject to legal retention duties.

Sections on payment, confidentiality, intellectual property, disclaimers, liability and governing law survive termination.

12. Website use

You may use princetonits.com for lawful business purposes. Do not attempt to gain unauthorized access, disrupt the site, scrape it at scale, or upload malicious code. Site content, logos and design belong to Princeton IT Services or its licensors and may not be copied or reused without permission. Links to third-party sites are provided for convenience, and we are not responsible for their content.

13. Group companies

Princeton IT Services is part of a group that includes Princeton Service Center, Tech365 and other divisions. These terms apply to Princeton IT Services. Hardware and software resale, device repair and staffing services are not covered by these terms. Each division may publish its own terms for its own services, and those terms apply to that division.

14. Governing law

These terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules. The state and federal courts located in New Jersey have exclusive jurisdiction over disputes, and each party consents to that jurisdiction. Before starting a formal claim, the parties will try in good faith to resolve the dispute by discussion for 30 days.

15. Changes to these terms

We may update these terms from time to time. The updated version takes effect when posted on this page, and the “last updated” date shows the latest revision. Signed agreements are not changed by updates to this page. Continued use of our services or website after an update means you accept the new terms.

16. Contact us

Questions about these terms? Reach us through the contact page at princetonits.com or by mail:

Princeton IT Services, Inc.
500 Alexander Park, Suite 201
Princeton, NJ 08540