We are seeking a dynamic and customer-focused Mobile Sales Assistant to join our team. The ideal candidate will be responsible for providing exceptional customer service, assisting customers in their mobile device purchases, and recommending accessories. This role involves interacting with various service providers to ensure customers have access to the best mobile plans and services. If you have a passion for technology, excellent communication skills, and a flair for sales, we want to hear from you.
Greet and assist customers in a friendly and professional manner.
Provide information about mobile devices, features, and specifications.
Demonstrate the functionality of mobile devices and assist customers in making informed purchasing decisions.
Sales and Upselling:
Achieve and exceed sales targets through effective communication and sales techniques.
Upsell accessories by understanding customer needs and recommending suitable products.
Keep abreast of the latest trends and features in mobile technology to enhance sales knowledge.
Service Provider Collaboration:
Collaborate with different mobile service providers to understand their plans, promotions, and offerings.
Assist customers in selecting the most suitable service provider based on their needs.
Stay updated on service provider policies and procedures.
Assess customer needs and recommend accessories such as phone cases, screen protectors, chargers, etc.
Keep inventory of accessories and ensure stock levels are maintained.
Provide basic technical support to customers, including assistance with device setup and troubleshooting.
Liaise with technical support teams for more complex issues.
Documentation and Record Keeping:
Maintain accurate records of customer interactions, sales, and inventory.
Complete necessary paperwork for device activations and service agreements.
Follow up with customers post-purchase to ensure satisfaction and address any concerns.
Assist with warranty claims and product exchanges.
Proven experience in retail sales, preferably in the mobile device industry.
Strong knowledge of mobile devices, operating systems, and accessories.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and meet sales targets.
Familiarity with different mobile service providers and their plans.
Technical troubleshooting skills for basic device issues.
High school diploma or equivalent; additional education in sales or customer service is a plus.