We are seeking a highly skilled and experienced Desktop Support Technician to join our team on a full-time basis. The successful candidate will be responsible for providing on-site technical support for computers, tablets, and peripheral devices to our users. This will include troubleshooting issues related to hardware, software, networks, applications, and Internet connections, as well as answering inquiries and guiding users through the problem-solving process.
The ideal candidate will have a strong background in providing hands-on, physical deskside support and troubleshooting Windows 10 PCs, Dell hardware, and peripheral devices. They should also have experience with the most recent version of the Microsoft Office Suite, imaging computers and setting up hardware using tools like SCCM, and using remote assistance tools such as Quick Assist or GoToAssist. Familiarity with Office365 (Teams, Email, OneDrive, SharePoint) and hard drive encryption tools like Bitlocker is a plus.
In addition to technical skills, the candidate should possess excellent customer service skills and be able to communicate effectively with users of all levels. Experience with Absolute Computrace is also a plus.
Provide on-site technical support for computers, tablets, and peripheral devices to our users
Troubleshoot issues related to hardware, software, networks, applications, and Internet connections
Answer inquiries and guide users through the problem-solving process
Identify and escalate situations requiring urgent attention and notify the primary HIT Deskside team as needed
Prepare activity reports and redirect non-deskside problems to the appropriate project team resource
Image computers, encrypt hard drives, and deploy new/re-imaged computers.